Discretionary waiver is a mechanism, whereby in exceptional circumstances,
DfC can exercise its discretion to ‘waive’ recovery of all or part of an overpaid
benefit.

📅 Delivered by an experienced practitioner, this 1hr 30 mins practical session will explain the discretionary waiver process, outline the factors considered by DfC when making a decision, and provide guidance on preparing and presenting a strong waiver request to maximise the likelihood of a successful outcome.

Learning Outcomes

By the end of this course, participants will be able to:

• Outline the background to the law and policy, highlighting the relevant changes;
• Outline the reasons a waiver should be granted;
• Outline how to seek a discretionary waiver;
• Outline the type of evidence necessary to support a waiver request;
• Outline options if the waiver request is refused.

Who Should Attend?

This course is suitable for welfare rights advisers, advice workers and members of the Public.