Support
Frequently asked questions
General
No, anyone can create an account and sign up for our training courses. Become a member does come with added benefits though, including significant discounts on our training programmes.
Yes – we have free and paid courses. We aim to expand our offering on a regular basis.
To reset your password, please visit the ‘My account’ page. If you do not receive your password reset email, please contact us.
Payments & billing
You can pay by online bank transfer (BACS) or by credit or debit cart. Both of these are securely powered by Stripe.
You can choose to book a group course on the course’s order page. Here, you can select the number of seats required and whether you will also take the course or not.
For instant access, self-study courses, unfortunately we cannot refund these as all materials are released immediately upon purchase.
For professional-led courses (online, in person or hybrid), we offer the following refund structure:
- A full refund will be provided where the cancellation has been notified more than 2 weeks before the course commencement date.
- Cancellations made less than 2 weeks and up to 48 hours in advance of the course starting will receive a 50% refund.
- No refunds will be available for cancellations received less than 48 hours before the course start date.
LCNI reserves the right to cancel or reschedule publicly delivered online training courses at any time. If you are unable to attend the new date or the course is not rescheduled, you will receive a full refund of the course fee.
Refunds can take anywhere from 3-14 days to process. This depends on your payment method, your card issuer or bank/building society. Most refunds will be fully processed within 3 days.
Membership
Becoming an LCNI member gives you an expanded portal which includes:
- Discounts on training and courses
- Priority callback for advice-givers
- Discussion forum for specialist conversations
- Team management
- Invitation-only events and lectures