participants will be able to:

• Understand what a Discretionary Waiver is and when it can be used.
• Explain the legal and policy background to benefit overpayments, particularly those arising from official error.
• Identify the key factors that support a successful waiver application.
• Prepare and submit effective waiver requests on behalf of clients.
• Gather and present appropriate supporting evidence.
• Advise clients on next steps where a waiver request has been refused.
• Apply current guidance and relevant case law to strengthen representations.